Model Service Delivery
On Monday FSA Administrator Juan Garcia and DAFO, Greg Diephouse held a conference call with all employee association presidents and union contacts. The purpose of the call was to inform us of the Model Service Delivery (MSD) Concept. The implementation of MSD is the plan to implement Secretary Vilsack's vision of FSA offices being a resource for rural America. In a presentation to a senate subcommittee (see NACS Legislative Update) Vilsack talked about the possible closing of 250 offices nationwide.
During the call Greg Diephouse told us that agency staffing is down 20% (3000 FTE) since 2010. MSD has defined 4 ways that the agency feels will help it provide service to rural America with the reduced resources.
The meaning of the term fully staffed was not defined during the call but it does include a supervisor.
B - Branch offices will have assigned full time staff but no supervisor.
S - Satellite offices will have no full time staff and will serve as a location to meet with customers by appointment.
3. Office Consolidation which is the possible closing of the 250 offices. It was stated that no offices would be closed in 2014. Data from 2014 will be used to help determine where offices should be located and which offices should be closed. The 2008 guidelines for office closing are still applicable.
4. Modernize Mission and be a bridge to other services.
Juan Garcia emphasized the he wanted the agency to accomplish the following in the process.
Maintain a high level of customer service.
Maintain employment job security.
Provide employee training.
Maintain fiscal responsibility.
Juan and Greg asked that the association provide comments on the proposals by April 21.
I realize that the above information does not give you many answers and creates more questions. It is my understanding of the information presented. The NACS Board ask that you provide us with your comments and concerns as soon as possible.
Have an Unbelievable Day
Allen D. Hall
Any man can shoot a gun, and with practice he can draw fast and shoot accurately, but that makes no difference. What counts is how you stand up when somebody is shooting back at you. - Louis L'Amour
Denise is a Farm Loan Manager from Nebraska. She was elected NACS President at the June 2018 Convention.